Privacy Policy

1. Information We Collect

ShipKeeper, LLC (“ShipKeeper”) collects the following information when you use our service:

• Contact information: Email address provided during enrollment or login
• Shipping data: Tracking numbers, carrier information, delivery addresses (provided by our partner merchants)
• Claim information: Details you provide when filing a claim, including descriptions and supporting documentation
• Usage data: Login timestamps, pages visited, device information

2. How We Use Your Information

• Track and monitor your shipments for protection purposes
• Process and investigate claims
• Send tracking notifications (email and SMS)
• Detect and prevent fraud
• Improve our service
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We share information only with:

• Shipping carriers: To verify delivery status and investigate claims
• Partner merchants: To coordinate protection enrollment and claim outcomes
• Service providers: Email delivery, tracking services (AfterShip), and payment processors, under strict confidentiality agreements
• Law enforcement: When required by law or to investigate fraud

4. Data Security

We protect your data using industry-standard security measures including encryption in transit (TLS) and at rest (AES-256), access controls, and audit logging. Our infrastructure is hosted on AWS with SOC2-compliant security controls.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Claim records are retained for 3 years for compliance and fraud prevention purposes. You may request deletion of your account and personal data by contacting us.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Opt out of marketing communications
• Export your data in a portable format

To exercise these rights, contact privacy@shipkeeper.io.

7. Cookies

We use essential cookies to maintain your login session. We do not use advertising or third-party tracking cookies.

8. Children's Privacy

ShipKeeper is not intended for use by individuals under 18 years of age. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or through a notice on our website.

10. Contact

For privacy-related questions, contact us at privacy@shipkeeper.io.

ShipKeeper, LLC
Miami, FL